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Popular FAQs

Frequently Asked Questions

Anyone! We designed Switchli specifically for those excluded from traditional banking - market vendors, farmers, artisans, and small business owners. All you need is a phone number (even without internet) and valid ID.

We partner with 5,000+ local shops and mobile agents across Africa. Use our app to find the nearest cash point, then show your transaction code to deposit or withdraw. No fees for deposits!

Our loans are community-powered:
  • Borrow $50-$500 with no collateral
  • Repay in small daily/weekly amounts at market stalls
  • Earn 5% cashback for on-time repayment
  • Build credit history for larger loans

Yes! Our USSD code (*123#) works on all mobile phones. You can check balances, send money, and repay loans offline. Transactions sync when you next have connectivity.

Perfect for market stalls, transporters, and shops:
  1. Deposit cash daily at any agent
  2. Get instant SMS receipts
  3. Track all deposits in your app
  4. Unlock higher loan limits as you save
No monthly fees - pay only 1% per deposit.

Absolutely. We're fully licensed and:
  • Partner with regulated banks who hold deposits
  • Use military-grade encryption
  • Offer instant transaction alerts
  • Provide free fraud protection
Your funds are insured up to $5,000.

We understand business challenges! Contact us before your due date to:
  • Adjust repayment amounts
  • Extend the term (small fee applies)
  • Convert to a long-term microloan
Note: Late payments affect future loan limits.

Free for all members! Options include:
  • In-person: Weekly workshops at local markets (check app for schedule)
  • Audio lessons: Call *123# and select option 5
  • WhatsApp: Send "EDU" to +254700123456 for daily tips
Earn $1 account credit for completing each module!

Yes! Our cross-border transfers cover:
  • East Africa: Kenya, Uganda, Tanzania, Rwanda (instant, 2% fee)
  • West Africa: Nigeria, Ghana (1-2 hours, 3% fee)
  • Southern Africa: Coming Q3 2024
Recipients can collect cash even without Switchli accounts.

We're a social enterprise with transparent pricing:
  • Small loan interest (10-15% APR, lower than local lenders)
  • 1% cash deposit fee (no withdrawal fees)
  • Cross-border transfer fees
  • Corporate partnerships
80% of profits fund new financial literacy programs.